Installation and Maintenance
Delivery Information
At Designer Lifestyle, we provide efficient and secure delivery across the UK Mainland for a flat fee of £150 (including VAT). Delivery typically takes place within 7 to 10 working days from the date of dispatch. Our experienced two-person delivery team will ensure that your pergola arrives safely at your specified location.
Once your order is processed, we will confirm the dispatch date. Following this, our delivery partner will contact you directly to schedule a convenient delivery time. Please note, if a delivery or installation slot is missed, a re-delivery charge may be applicable. Likewise, cancelling a delivery or installation within 7 working days of the scheduled date may incur additional charges.
You do not need to be present for the delivery, but please ensure that access to the delivery location is provided, and confirm where you would like the goods to be left.
In the unlikely event of any damages or defects, please report these to Designer Lifestyle within 48 hours of receipt, along with photographic evidence, so we can address the issue promptly.
For remote or non-mainland locations, additional delivery charges may apply based on courier rates.
Pergola Installation Services
Our comprehensive installation service includes delivery, assembly, and secure installation of your pergola, along with any accessories such as screens and louvred panels. Installation lead times typically range from 4 to 6 weeks, and we offer nationwide service. After placing your order, we will arrange a convenient date for installation.
By selecting and paying for our installation service, you agree to the pre-installation checklist provided below. Please note that failure to meet these requirements may result in additional charges for a return visit.
Important Installation Information
Our aluminium louvred roof pergolas rely on the natural slope of your existing surface to drain rainwater. It is important that your surface has a slight slope of no more than 1:80. If the slope exceeds this, please inform us in advance, as adjustments will be necessary.
We can adjust the height of the pergola to suit your space, which is ideal for areas with varying levels, steps, or walls. This service is available at an additional cost.
Our team is experienced in installing pergolas on the following surfaces:
- Concrete
- Paving slabs
- Wood decking
- Composite decking
- Porcelain tiles
Please note, for porcelain tiles, our team uses specialised diamond drill bits, but we cannot be held responsible if tiles crack during the process due to how they were laid. An extra charge applies for drilling into porcelain due to the precision tools required and the additional time involved.
For any electrical installations, such as heaters, you will need to arrange a qualified electrician to complete this work, as our installation team does not provide electrical services.
Pre-Installation Checklist
To ensure a smooth installation process, please follow these guidelines before our team arrives:
- Decide the exact location and positioning of your pergola, ensuring it is suitable for the item you’ve ordered. Check the dimensions on your order.
- Ensure the site is clear of any obstacles, and the ground is level and solid. Any uneven areas should be levelled before installation begins. If additional groundworks are required, additional charges may apply.
- Ensure the surface where the pergola will be installed is prepared as per our guidelines. Refer to the Ground Fixing Sheet for details on suitable surfaces.
- Make sure someone is available to greet the installation team and show them to the site.
- Designer Lifestyle is not responsible for ground preparation. Ensure that all groundwork is completed and settled before the scheduled installation date.
- Any changes to the installation site or structure after your order has been placed must be communicated in advance. Failing to do so may result in additional charges.
Our Pergola Installation Service includes delivery, unpacking, assembly, and removal of all packaging. For complex installations, such as over hot tubs or on delicate surfaces like porcelain tiles, additional charges may apply.
Hints & Tips
- Pergola screens should be retracted when not in use to prolong their life, similar to how you would treat a parasol.
- For customers who choose self-installation, remember to purchase a rivet nut gun for fitting deluxe screens. Ensure you follow our fitting instructions carefully.
After placing your order, we will contact you to arrange delivery and installation. Installation times will vary depending on the product, and you will be allocated either a morning or afternoon time slot. Please note these are estimates and may change depending on circumstances on the day.
If you have any questions, please contact Designer Lifestyle at ryan@designerlifestyle.co.uk.